H Memoir logo H Memoir Where Memories Whisper

Privacy Policy

Privacy,
held carefully.

Last updated: September 15, 2026

H Memoir is a private, invite-only app created for the H family, loved ones, and close guests. The app is designed for private family films, invitation-based viewing, and limited access based on viewing privileges assigned to each user.

This Privacy Policy explains what information H Memoir may collect, how that information is used, and how you can request deletion of your account or data.

1. Information we collect

When you use H Memoir, we may collect and store the following information:

  • Account details: your email address, display name, and account identifier.
  • Profile photo: if you choose to set a profile photo, H Memoir accesses your device's photo library only when you tap "Change profile photo" in Account settings, so you can select one image. The selected photo is uploaded and stored as part of your account and may be visible to other invited members within your House. H Memoir does not access, browse, or collect any other photos or videos from your device.
  • Access and membership information: internal roles or viewing privileges, such as owner, family, friend, guest, or test access.
  • Guest Pass details: if you receive temporary access through a Guest Pass, we collect the name and email address you provide when redeeming it, along with information about the device used for that access.
  • App activity: information such as which films, photo collections, or videos you open or watch, and basic usage activity needed to operate H Memoir.
  • Whispers: short messages or comments you choose to leave on a film or memory where Whispers are available.
  • Device and linked-device information: if you link a device to your membership, we may store basic device details such as device type, model, manufacturer, operating system, and platform so linked devices can be identified and managed.
  • Push notification information: if you enable notifications, we store a device-specific notification token associated with your membership or temporary guest access so notifications can be delivered to that device.
  • Live broadcast visitor information: if you join a shared live broadcast without an H Memoir membership or Guest Pass, we collect the name you provide and create a temporary broadcast session containing a device or session identifier, platform information, and basic viewing activity. This temporary access does not create an H Memoir membership.
  • Technical information: basic technical logs or diagnostic information used to help keep H Memoir reliable, secure, and functioning correctly.

2. How we use your information

We use the information collected through H Memoir only for purposes related to operating and maintaining the app, including:

  • Creating and managing your H Memoir account.
  • Allowing invited users to access films based on their assigned viewing privileges.
  • Showing your display name, profile photo (if you choose to set one), and whispers inside the app where relevant.
  • Showing the House's owner basic viewing activity for specific memories, such as who is currently watching, who has watched, and related viewing status.
  • Maintaining app security, reliability, and access control.
  • Understanding basic app usage so H Memoir can function correctly.
  • Responding to support, privacy, or deletion requests.

3. Whispers and visible activity

H Memoir may allow users to leave short messages called “whispers” on films. If you post a whisper, your display name and message may be visible to other invited members who have access to that film or section of the app.

You should only post whispers that you are comfortable sharing within the invited H Memoir viewing circle.

4. Sharing of information

We do not sell your personal information. We do not share your personal information with advertisers.

H Memoir uses third-party service providers to operate the service, including Firebase for authentication, database storage, hosting, notifications, and related backend functions, and Mux for secure video and live-broadcast delivery. These providers process information in connection with providing those services. H Memoir does not sell personal information or use these services to serve advertising in H Memoir.

We may also disclose information if required to comply with applicable law, protect the security of the app, prevent misuse, or respond to valid legal requests.

5. Cookies

The H Memoir website uses one strictly necessary cookie when you join a live broadcast as a visitor, so you can rejoin the same broadcast without re-entering your name. We do not use cookies for advertising, tracking, or analytics.

6. Data security

H Memoir uses reasonable technical measures to protect user information, including encrypted connections through HTTPS where supported. Access to private films is controlled through account access and viewing privileges.

No online service can guarantee absolute security, but H Memoir is designed to keep access limited, intentional, and permission-based.

7. Data retention

We keep your account information and associated app data while your H Memoir account remains active or while it is needed to operate the app.

If you request account deletion, we will delete or anonymize personal data associated with your account as described below. Some technical backups or logs may remain for a limited period where needed for security, fraud prevention, operational integrity, or legal reasons. These retained records are not used to serve regular app features.

Live broadcast access sessions are short-lived and expire automatically, generally within 12 hours. Expired session records are removed automatically after expiry. Basic viewing history associated with a broadcast, such as the name provided and whether the broadcast was viewed, may be retained as part of the House's viewing history.

8. Account and data deletion

You may request deletion of your H Memoir account and associated personal data at any time.

To request deletion:

  • Email support@hmemoir.app.
  • Use the subject line: Delete my H Memoir account.
  • Send the request from the same email address you use to sign in to H Memoir.
  • Include your name or display name in the app.
  • Confirm that you want your H Memoir account and associated personal data deleted.

After receiving your request, we will verify that the email address matches an existing H Memoir account. Once verified, we will delete your account from our authentication system and delete or anonymize associated personal data in our database, including membership records, whispers you posted, and app activity tied directly to your account.

We aim to complete verified deletion requests within 30 days.

9. Deletion of specific data

If you want to keep your H Memoir account but request deletion of specific data, such as a particular whisper or viewing activity tied to your account, you may email us at:
support@hmemoir.app

Please use the subject line: H Memoir data deletion request.

In your email, describe the specific data you want removed. For example:

  • Please delete my whisper on the film “[Film Title].”
  • Please delete viewing activity associated with my account.

We will review and process these requests as soon as reasonably possible.

10. Children and family content

H Memoir is a private family app and may include family videos or private event films. Access is invitation-based and controlled through assigned viewing privileges. Users should not share access links, login details, guest passes, or private content outside the intended invited circle.

11. Music and third-party content

Music or other third-party creative material appearing within H Memoir may be included solely as part of private, non-commercial family films. All music and third-party creative material remains the property of its respective rights holders.

Where music is used in a film, H Memoir aims to display the music information and credit the respective rights holders or owners in the video card or related film details.

These credits are provided for identification and acknowledgment only. They do not imply ownership by H Memoir, sponsorship, endorsement, or any transfer of rights.

12. Changes to this policy

We may update this Privacy Policy from time to time as H Memoir changes or new features are added. When we update this page, we will revise the “Last updated” date above.

13. Contact

If you have questions about this Privacy Policy, your account, or your data, contact:
support@hmemoir.app

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